Frequently asked Questions
Common Questions & Answers
GENERAL QUESTIONS
Tech care Apple Service Centers offer repairs, technical support, and product servicing for Apple devices, including iPhones, iPads, MacBooks, Apple Watches, and other Apple products. as well as software troubleshooting and device diagnostics.
Yes, Tech Care does offer a home service option for certain repairs, depending on your location and the type of device issue. Home service allows an Our technician to visit your home to perform repairs on eligible devices like iPhones, iPads, MacBook or Apple Watches. This service is typically available for all issues such as screen repairs, battery replacements, or software-related troubleshooting.
You can schedule an appointment through the Tech Care Services, the tech care service page, or by calling us +974 777 42 712 or WhatsApp directly.
Repair times can vary based on the type of service needed. For minor issues like battery replacement, repairs can often be completed in a few hours. For more complex issues, such as motherboard repairs or screen replacements, it may take 2-3 days or longer.
Home Service is completely free of charge. There are no additional service fees for having an certified technician come to your home, the cost of the repair will apply as it would in a service center. The convenience of home service is offered without any extra charges.
COMMON QUESTIONS
If your Apple device isn’t turning on, first check the battery or try a different charging cable. If that doesn’t work, Request Home Service for a diagnostic check, as the issue could be hardware-related.
If your device is damaged (e.g., cracked screen or water damage), contact Tech Care Support for diagnostics and to schedule a repair, either through an Tech care Service Center or Home Service.
Tech Care Home Service appointments are typically scheduled within 1-2 hours depending on distance of your area. Once confirmed, you’ll receive an estimated time for the technician’s arrival. They’ll typically give you a window of a few hours during which they will arrive, but in some cases, they can even provide real-time updates on their location.
In most cases, Techcare technicians will not access or modify your personal data unless necessary to complete the repair. However, it’s recommended to back up your device before bringing it in for repair. If the device needs to be wiped, you should ensure a backup is done to restore your data after the repair.
Yes, Tech Care Service Centers handle repairs for non-Apple devices, including other brands of phones, tablets, laptops, and gaming consoles.
